Shipping & Returns
Shipping Policy
At CAAC Gifts, we are committed to ensuring your orders arrive on time and in perfect condition. Our shipping methods are designed to provide you with options that suit your needs, whether you prefer standard or expedited delivery. We take great care in packaging your gifts, ensuring they are secure and presentable.
For any specific queries about shipping costs or delivery times, feel free to reach out to our customer service team. We believe in clear communication and are here to help you with a seamless shopping experience.
We only ship within Australia and New Zealand at this stage. Please ensure that you put a full home or business address, not a postal address.
Return & Exchange Policy
We understand that sometimes gifts may not be what you expected. That's why CAAC Gifts offers a hassle-free return and exchange policy. If you're not completely satisfied with your purchase, you can return it within 30 days exchange or gift voucher. Our goal is to make sure you are happy with your gifts.
We do not do exchanges or refunds on goods on special or craft kits.
For detailed instructions on how to initiate a return or exchange, we value your trust and strive to make your shopping experience as smooth as possible.